Refund policy

Last updated: October 31, 2026

Returns

All sales are final. Couch Guys does not accept returns on purchases. Every couch we sell is a one-of-a-kind piece, so please make sure it's the right fit before you order.

Want to be sure before you buy? Book a free private viewing on our website, and we'll have the couch pulled out and ready for you to see and sit on.

How to start a return

Because all sales are final, we don't accept change-of-mind returns or cancellations once your order is placed. If something is wrong with your couch, see Damages and issues below.

Damages and issues
Please inspect your couch at pickup or delivery. We do not provide a formal warranty. If we cause an issue or miss a problem with a new or used couch, such as a missing cushion, an incorrect item, or an overlooked manufacturing defect, we will correct it and make it right. Let us know right away so we can fix it.

Damages and issues

Please inspect your couch at pickup or delivery. We do not provide a formal warranty. If we cause an issue or miss a problem with a new or used couch, such as a missing cushion, an incorrect item, or an overlooked manufacturing defect, we will correct it and make it right. Let us know right away so we can fix it.

Exceptions and non-returnable items

Every couch is final sale. Buyers are responsible for issues on their side, including incorrect room measurements, a change of mind about color, and damage after delivery.

Before ordering, check the listed dimensions, doorways, room layout, and chaise orientation. Ask us for any measurements or details you need.

Holding Deposits 

A deposit paid to hold a couch is refundable within 24 hours. After 24 hours, holding deposits are non-refundable, without exceptions.

Exchanges

Since every couch is one of a kind, we don't offer exchanges. Looking for something different? Browse what's in stock on our website, or text us what you're looking for.

Refunds

If a refund is approved, such as a holding deposit cancelled within 24 hours, we'll refund your original payment method. Your bank or card issuer may need a few business days to process and post it.

If you don't see your refund within a reasonable time after it was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

Contact Connor for help before purchasing, or book an appointment to see the couch in person. Text or call (772) 626-3542, or email couchguyss@gmail.com.